Effective Date: 20 August 2026
Last Updated: 20 August 2026
Welcome to the official website of Shri Balaji Metro Hospital, operated by Raigarh Institute of Medical Science Pvt. Ltd. (hereinafter referred to as the "Hospital", "SBMH", "Company", "we", "our" or "us").
By accessing, browsing or using this website (www.shribalajimetrohospital.in), you agree to comply with and be bound by these Terms & Conditions together with our applicable Privacy Policy. If you do not agree with any part of these Terms, please discontinue the use of this website.
These Terms & Conditions govern your access to and use of the official website of Shri Balaji Metro Hospital.
These Terms apply to patients, attendants, relatives, representatives, caregivers, website visitors and any person who submits information, feedback, enquiries or other communications through this website.
These Terms apply only to the website and to the online features and services actually made available through the website from time to time.
By accessing or using this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions together with our applicable Privacy Policy.
Shri Balaji Metro Hospital may revise, update or modify these Terms from time to time. Any updated version may be published on this page with a revised effective or last updated date.
Your continued use of this website after publication of revised Terms will constitute your acceptance of such revised Terms, to the extent permitted by applicable law.
This website is primarily intended to provide general information regarding Shri Balaji Metro Hospital, its doctors, departments, specialties, healthcare services, facilities, health awareness content, announcements, contact details and other related information.
The Hospital may add, modify, suspend or discontinue any part of the website or its features from time to time, subject to applicable law.
As of the Effective Date of these Terms, this website does not provide:
Therefore, merely visiting this website, viewing information about a doctor or service, submitting an enquiry or contacting the Hospital through the website does not create or confirm an appointment, admission, consultation, treatment or other medical service.
If the Hospital introduces any new online services in the future, such services may be subject to additional terms, policies and consent requirements.
Any health-related information, articles, graphics, videos, awareness content, suggestions or other educational material available on this website is intended solely for general informational and educational purposes.
Such information does not constitute medical advice, diagnosis or treatment and should not be used as a substitute for consultation with a qualified medical professional.
Medical conditions and treatment requirements may vary from person to person. Users should consult an appropriately qualified healthcare professional for advice relating to their specific medical condition.
Viewing or using information available on this website does not, by itself, establish a doctor-patient relationship.
This website is not intended to be used for medical emergencies.
If you or another person is experiencing a medical emergency, do not rely on a website enquiry form, email or other website communication for immediate assistance.
Please immediately visit the nearest emergency department, contact the appropriate emergency service or contact Shri Balaji Metro Hospital through the appropriate official emergency contact channel.
This website may display information relating to doctors, consultants and other medical professionals associated with Shri Balaji Metro Hospital, including qualifications, specialties, experience, areas of practice or other professional details.
We make reasonable efforts to maintain accurate information. However, doctor availability, visiting schedules and services may change due to emergencies, leave, surgery, professional commitments or other circumstances.
The display of a doctor's profile or information on this website does not guarantee the availability of that doctor, consultation, treatment or service at a particular date or time.
We make reasonable efforts to ensure that information available on this website is accurate and updated.
However, information relating to doctors, schedules, facilities, services, procedures and other matters may change from time to time. We do not guarantee that all information will always be complete, current or free from errors.
Users are encouraged to contact the Hospital directly to confirm important information before making decisions based upon information available on this website.
The website may provide contact details or facilities through which users may submit an enquiry or communicate with the Hospital.
When submitting information, you are responsible for ensuring that the information provided is accurate and, where you provide information on behalf of another person, that you are authorised to do so.
You should avoid sharing unnecessary or highly sensitive personal or medical information through ordinary website enquiry forms unless specifically requested through an authorised process.
The Hospital may use the contact information voluntarily provided by you to respond to your enquiry, provide requested information, address complaints or feedback, or communicate for other purposes disclosed to you or permitted by applicable law.
The Hospital recognises the importance of protecting personal information and personal health-related information.
Depending upon the website feature used, information voluntarily provided by a user may include name, mobile number, email address and information submitted through an enquiry or other communication. The website may also collect certain technical or usage information necessary for its operation, security or improvement.
Collection, use, storage, protection and other processing of personal information shall be governed by our Privacy Policy and applicable laws of India, including the Information Technology Act, 2000 and applicable rules and data protection requirements, as amended, replaced or brought into force from time to time.
Where consent is required under applicable law, the Hospital will seek such consent through an appropriate mechanism.
Users agree not to:
Unless otherwise stated, all content available on this website, including text, photographs, images, videos, graphics, logos, icons, designs, layouts, documents and other materials, is owned by or licensed to Raigarh Institute of Medical Science Pvt. Ltd., Shri Balaji Metro Hospital and/or the respective owners and is protected under applicable intellectual property laws.
Users may view and use the website content for personal and non-commercial purposes.
No website content may be reproduced, modified, republished, distributed, commercially exploited or used in a manner suggesting endorsement by the Hospital without prior written permission from the Hospital or the relevant rights holder.
If you submit feedback, suggestions, comments or other content to the Hospital through the website or related digital communication channels, you remain responsible for ensuring that such content is lawful and does not violate the rights of any other person.
The Hospital may, where legally permitted, review, moderate, respond to, refuse or remove submitted content where necessary for security, legal compliance or other legitimate purposes.
Submission of feedback or other content does not guarantee publication, response or implementation.
This website may contain links to third-party websites, platforms or services for the convenience of users.
Shri Balaji Metro Hospital does not necessarily control, endorse or take responsibility for such third-party websites, including their content, availability, security, privacy practices, products or services.
Users access third-party websites at their own discretion and should review the applicable terms and privacy policies of those websites.
We make reasonable efforts to maintain the availability and security of this website. However, uninterrupted, error-free or completely secure operation cannot be guaranteed.
The website may be temporarily unavailable due to maintenance, technical issues, software or hardware failures, network problems, cyber incidents, third-party service interruptions or circumstances beyond our reasonable control.
The Hospital reserves the right to suspend, restrict, modify or discontinue any part of the website where reasonably necessary for maintenance, security or operational purposes.
To the maximum extent permitted by applicable law, this website and its content are provided on an "as available" basis.
Although reasonable efforts may be made to maintain useful and accurate information, the Hospital does not guarantee that the website will always be available, uninterrupted, error-free, current, complete or suitable for every user's individual requirements.
Users should independently verify information that is important to them by contacting the Hospital or an appropriately qualified professional.
To the maximum extent permitted by applicable law, Raigarh Institute of Medical Science Pvt. Ltd., Shri Balaji Metro Hospital and their directors, officers, employees, representatives and service providers shall not be liable for losses arising solely from reliance on general informational content available on this website, temporary website unavailability, technical interruptions beyond reasonable control, third-party websites or inaccurate information submitted by a user.
Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.
The Hospital may restrict, suspend or terminate access to all or part of this website where reasonably necessary, including where these Terms are violated, fraudulent or unlawful activity is suspected, website security is at risk or action is required to comply with applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to any mandatory legal provisions providing otherwise, any dispute arising from the use of this website or these Terms shall be subject to the jurisdiction of the competent courts at Raigarh, Chhattisgarh.
Shri Balaji Metro Hospital reserves the right to update, revise or modify these Terms & Conditions from time to time.
Updated versions will be published on this page with the revised effective date or last updated date. Users are encouraged to review this page periodically.
If you have any question, complaint or grievance relating to this website, these Terms & Conditions or the handling of information submitted through the website, you may contact:
Grievance Officer / Nodal Contact
Raigarh Institute of Medical Science Pvt. Ltd.
Operating Shri Balaji Metro Hospital
Pahad Mandir Road, Kauhakunda,
Raigarh, Chhattisgarh – 496001
Email: itraigarhmetrocare@gmail.com
Phone: +91-9425570727
If any provision of these Terms & Conditions is held to be invalid, illegal or unenforceable by a competent court or authority, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall continue in full force and effect.
Any failure by the Hospital to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision. Any waiver, where applicable, shall be valid only when made by an authorised representative of the Hospital.
Shri Balaji Metro Hospital
Operated by Raigarh Institute of Medical Science Pvt. Ltd.
Pahad Mandir Road, Kauhakunda,
Raigarh, Chhattisgarh – 496001
Email: itraigarhmetrocare@gmail.com
Phone: +91-9425570727
By continuing to use this website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.