Effective Date: 20 August 2026
Last Updated: 20 August 2026
Shri Balaji Metro Hospital, operated by Raigarh Institute of Medical Science Pvt. Ltd. (hereinafter referred to as the "Hospital", "SBMH", "Company", "we", "our" or "us"), respects the privacy of visitors, patients, attendants, relatives and other users of our website.
This Privacy Policy explains how we may collect, use, store, protect and otherwise process information when you access or use our official website, www.shribalajimetrohospital.in, or communicate with us through the contact methods made available on the website.
By using our website, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will seek such consent through an appropriate mechanism.
This Privacy Policy applies to personal information and other information collected through the official website of Shri Balaji Metro Hospital and through communications initiated by users using contact details or enquiry facilities available on the website.
This Privacy Policy applies to website visitors, patients, attendants, relatives, representatives, caregivers and other persons who interact with us through the website.
This Privacy Policy does not automatically apply to third-party websites, platforms or services that may be linked from our website. Such third parties may have their own privacy policies and practices.
Depending on how you use our website or communicate with us, we may collect information voluntarily provided by you, including:
We may also collect certain technical or usage-related information automatically or through technologies used for the operation, security and improvement of the website, which may include:
The exact information collected may depend on the features, forms, cookies, analytics tools and other technologies used on the website from time to time.
You may voluntarily provide information when you contact us, submit an enquiry, send us an email, call us using the contact information displayed on the website or otherwise communicate with the Hospital.
If you provide information on behalf of another person, including a patient, you confirm that you are authorised to provide such information or communicate with us on that person's behalf.
Users are advised not to submit unnecessary or excessive sensitive personal or health-related information through ordinary website enquiry forms unless specifically requested through an authorised and appropriate process.
Information collected or voluntarily provided through the website may be used for purposes including:
We will process information only for purposes that are reasonably connected with the purpose for which it was collected, disclosed to you, consented to by you where required, or otherwise permitted or required under applicable law.
As of the Effective Date of this Privacy Policy, the website does not provide:
If any such facility is introduced in the future, we may update this Privacy Policy and introduce additional privacy notices, consent mechanisms or terms as required.
The website is primarily intended to provide general information about the Hospital and its services.
We do not request users to submit detailed medical records or unnecessary health information through ordinary website enquiry facilities unless such information is specifically required for a legitimate and authorised purpose.
If you voluntarily provide health-related or other sensitive information to us, we will handle such information in accordance with applicable law and our applicable privacy and security practices.
Users should avoid sharing unnecessary sensitive information through unsecured or inappropriate communication channels.
We process information in accordance with applicable laws of India, including the Information Technology Act, 2000 and applicable rules, regulations and data protection requirements, as amended, replaced or brought into force from time to time.
The Hospital will update its privacy practices and this Privacy Policy where reasonably necessary to comply with applicable legal and regulatory requirements, including data protection laws and rules that become applicable to our activities.
We do not sell personal information to third parties.
We may share or disclose information where reasonably necessary and legally permitted or required, including with:
Where appropriate, we may require service providers handling information on our behalf to maintain reasonable confidentiality and security safeguards.
The website may use third-party service providers for services such as website hosting, technical maintenance, security, analytics, communication or other operational purposes.
Such service providers may process limited information as necessary to provide their services, subject to applicable contractual, technical and legal requirements.
The specific third-party service providers used by the Hospital may change from time to time as our website infrastructure or services are updated.
Our website may use cookies, log files or similar technologies for purposes such as website functionality, security, remembering user preferences, understanding website usage and improving the user experience.
Cookies are small files that may be stored on your device by your web browser when you visit a website.
You may generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of the website.
If the Hospital introduces additional analytics, advertising, tracking or similar technologies, we may update this Privacy Policy or provide additional notices or consent options where required.
We take reasonable administrative, technical and organisational measures intended to protect information under our control against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, absolute security cannot be guaranteed.
Users are encouraged to use secure devices and networks and to avoid sharing confidential information unnecessarily through unsecured channels.
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to respond to enquiries, maintain records, comply with legal or regulatory obligations, resolve disputes, enforce agreements or protect our legal rights.
The retention period may vary depending on the nature of the information and applicable legal or regulatory requirements.
When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law and legitimate record retention requirements.
Depending on the nature of the information, the applicable law and the circumstances, you may have certain rights or choices regarding your personal information.
Where applicable, you may contact us to:
Any request will be handled in accordance with applicable law, reasonable verification requirements and any legal or regulatory obligations that may require us to retain certain information.
Our website is not specifically designed for children to independently submit personal information.
Where information relating to a child is provided to the Hospital through the website, it should ordinarily be provided by a parent, legal guardian or another person legally authorised to act on behalf of the child, subject to applicable law.
Our website may contain links to third-party websites, social media platforms or other external services.
Once you leave our website or interact with a third-party platform, your information may be governed by that third party's privacy policy and terms.
Shri Balaji Metro Hospital does not control and is not responsible for the privacy practices, security or content of third-party websites or services.
We may update this Privacy Policy from time to time to reflect changes in our website, services, privacy practices, legal requirements or other operational requirements.
Any updated version will be published on this page with a revised Effective Date or Last Updated date.
Users are encouraged to review this Privacy Policy periodically.
If you have any question, concern, complaint or grievance relating to this Privacy Policy or the handling of information through our website, you may contact:
Grievance Officer / Nodal Contact
Raigarh Institute of Medical Science Pvt. Ltd.
Operating Shri Balaji Metro Hospital
Pahad Mandir Road, Kauhakunda,
Raigarh, Chhattisgarh – 496001
Email: itraigarhmetrocare@gmail.com
Phone: +91-9425570727
Shri Balaji Metro Hospital
Operated by Raigarh Institute of Medical Science Pvt. Ltd.
Pahad Mandir Road, Kauhakunda,
Raigarh, Chhattisgarh – 496001
Email: itraigarhmetrocare@gmail.com
Phone: +91-9425570727
By continuing to use this website, you acknowledge that you have read and understood this Privacy Policy.