Shri Balaji Metro Hospital Effective Date: 07-07-2023

Shri Balaji Metro Hospital (“Hospital”, “we”, “our”, “us”) is committed to protecting the privacy of visitors to our website www.shribalajimetrohospital.in

This Privacy Policy explains how we collect, use, and safeguard information when you visit our website.

1. Information We Collect

We may collect the following information:
Name / Phone number / Email address

Any information voluntarily submitted through contact forms
IP address and browser details (through standard server logs)
If you choose to share medical or health-related information through the contact form, such information will be treated as sensitive personal data.

2. How We Use the Information

We use the collected information to:
Respond to inquiries
Provide requested information about hospital services
Improve our website functionality
Maintain website security
Prevent misuse or fraud
We do not sell, rent, or trade personal information.

3. No Online Medical Services

The website does not provide online appointment booking.
The website does not process online payments.
The website does not store or provide access to patient medical records.
All medical services are provided offline at the hospital premises.

4. Data Security

We implement reasonable technical and administrative safeguards to protect personal information from unauthorized access, misuse, or disclosure.
The website is hosted on secure hosting infrastructure provided by a third-party hosting provider.
However, no internet transmission is 100% secure.

5. Data Retention

Information submitted through the website is retained only for as long as necessary to respond to inquiries or as required under applicable laws.

6. Legal Compliance

This Privacy Policy is governed by the laws of India, including:
Information Technology Act, 2000
Applicable rules relating to sensitive personal data
Digital Personal Data Protection Act, 2023

7. Cookies and Log Files

The website may use basic cookies and standard log files to analyze website traffic and improve user experience.
Users may disable cookies through browser settings.

8. Children's Privacy

We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page.

10. Contact & Grievance Officer

For any privacy-related concerns or requests, please contact:
Grievance Officer
Shri Balaji Metro Hospital
Pahad Mandir road, kauhakunda, Raigarh, Chhattisgarh - 496001
Email: itraigarhmetrocare@gmail.com
Phone: 9425570727, 07762220222, 07762220666